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Standard Warranty


General European warranty Conditions

The standard European warranty period is three (3) years, (CCTV Products two (2) Years), from the date of sale to the first end user as a new device An end user is exclusively a person who acquires the product for their own use and not for the purposes of commercial resale. The warranty period for accessories, such as remote controls, is one (1) year from date of purchase. The warranty claim entitles the user to a repair, the replacement of defective parts or an exchange of the product for a product of equal quality without charging labor or material costs. The performance of warranty claims shall cause neither an extension nor a restart of the warranty period. The cost and handling for the warranty process will be covered by iiyama, unless a No Defect Found is detected. In this case iiyama reserves the right to raise any relevant charges to the customer.

Warranty cover by Product Group

iiyama provides the following standard warranty cover for each product group.

Product Group
 
Product Description 
 
Warranty
 
Desktop monitors & LCD
 
Desktop monitors & LCD  17"~40"
 
3 Years Onsite 

 
Touchscreen
 
Touch screens up to 32 inch
 
3 Years Onsite 
 
CCTV
 
CCTV Monitors and LCD 
 
2 Years Onsite 
 
LFD
 
Large Format Display 42" and bigger 
 
3 Years , for Details  please check your  iiyama local Website, or contact your dealer
 

 

Onsite Service 

If you have a defect within 8 days of purchase (called DOA period) check your local Website or contact your Dealer/Supplier. For devices that are already in use longer than 8 days and within the warranty period we offer an extended on-site service. Your defective monitor will be picked up at the registered address during the warranty. Next, we provide, depending on the type of monitor, service on one of the following ways: You will receive immediately after taking your defective monitor a replacement, which you can keep. The replacement monitor remains your property. In exceptional cases and at most of the touch screen monitors and Large Format Display the defective unit will be repaired by our service and delivered usually within 8days to you back. Iiyama reserves the rights to repair your monitor in our own workshop or over an authorized Service Partner.

iiyama Warranty Add-On – Registration

Warranty Add-On for EPEAT registered models

Warranty add-on is a three year extension of iiyama’s standard warranty. The standard warranty period is effective from the purchase date of your new iiyama Product. The three year add-on warranty registration must be completed within 60 days from date of purchase of an iiyama product.

For more details and the pricing of three year add-on warranty and in order to complete your registration please visit your local iiyama website.

 

 

Warranty add-on is an extension of iiyama’s standard warranty. The Standard warranty period can be found at www.iiyama.com/uk  . The standard warranty period is effective from the purchase date of your new iiyama Product. The add-on warranty registration must be completed within 60 days from date of purchase of an iiyama product.

1.        Services

The performance of warranty add-on commences with the purchase of the iiyama product. Warranty add-on is an extension of the standard warranty period. All add-on warranty services will be provided only in the UK (country).
Should the need arise to activate the add on warranty (registration confirmation required) iiyama will pick-up, repair and return your product.  In general the pickup will take place within 48h after notification. The cost and handling for the service process will be covered by iiyama, unless a No Defect Found is detected. In this case iiyama reserves the right to raise any relevant charges to the customer.
 2.        Terms and Condition

In addition to the standard warranty terms and condition, the following Conditions apply for warranty add-on:
•    Warranty add-on applies only for registered and confirmed products by iiyama.
•    Warranty add-on applies only to new products, not for refurbished or second-hand products.
•    The benefits of Warranty add-on will apply only in the UK.
•    Warranty add-on must be registered and confirmed by iiyama within 60 days from date of purchase.
•    Errors occurred outside the extended warranty period are excluded from the warranty.
•    Cost for damages and / or faults which are not covered by the warranty can not be covered by iiyama. Cost for labor, transportation and spare part will be charged to the customer after consultation.   
•    Iiyama reserves the right to nominate an approved third party to affect repair, if necessary.

3.    Prices


Extend Warranty Period    Prices (excluding VAT)
12 months    free of charge (registration required)
24 months    € 39, 00
36 months    € 49, 00


4.    Registration  

Please use the form below to register:

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Designer

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Designer

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Post warranty service


 

 

3 years on-site swap out

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Customer Service

Warranty cover by Country and Contact Details

iiyama international support a product purchased and installed in Europe Mainland and Nordics.

In case of a defect, please call your local support hotline or use our online service form

Country  Phone number 
Austria  +49 1805 44 92 62 
Belarus +375 17 288-99-09
Belgium  078-353037
Czech Republik 596 253 677, 596 253 670
France  097 999 0399
Germany  0 1805 44 92 62  
Great Britain  0 1926 819 189
Luxemburg +31 499 750 280
Netherlands  0 900 6664867 
Poland  0 801 449262 
Russia, Kaliningrad  0 4012631061 
Russia (495) 953-11-57
Slovak Republic +420 596 253 677, +420 596 253 670
Switzerland +49 1805 44 92 62
Ukraine  0 44 458 38 70
other EC Countries* excl. Balearic, Canary islands , or other islands  +49 1805 44 92 62*covered languages : English, German , Italian, Spanish, French 

For further details please check your local iiyama website or contact your dealer.

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Downloads

Drivers, user manuals and data sheets

For drivers, user manuals and specifications relating to current products, please visit the individual model within the product section of the iiyama website. For discontinued products, please enter the model number into the iiyama service tool on the left.

N.B. Windows NT 4.0 does not require drivers to recognise an iiyama product. Many graphic cards offer additional software for that purpose. If drivers/programs of this type are not available, standard VESA drivers can be used.

Download your drivers

Driver files for all iiyama products, both new and old are contained within the one file.

Download

soft OSM

We recommend that you use the standard functionality of the graphics card driver. Nvidia, ATI / AMD and Intel chipsets support many standard features of the Pivot.

Test software

Here you can download the test picture

Download

Drivers for touchscreens

Please check the download tab available within a specific product.

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Recycling


Environmental protection is a priority for the conservation of precious natural resources and the continued health of our planet and all species. iiyama recognizes its importance as a global company and is continually striving to reduce the environmental impact of the work it does and the products it creates.

Product design

It all begins here. Reducing the environmental impact of our products starts with the product design phase. Design dictates the quantity of raw materials, type and recylability of materials, energy consumption required for manufacturing and use, and the ease of recycling. Our decision to eliminate Cathode Ray Tube (CRT) displays makes our product line much more environmentally friendly. Our LCD displays eliminate more than one kilo of lead, consume up to 80% less energy in sleep mode, and weigh half as much as their CRT predecessors.

Recycling

iiyama's approach to recycling encompassing a product's entire lifecycle and includes extensive take-back programs that enable consumers and businesses to dispose of used monitors in an environmentally friendly manner.

For more details regarding recycling please chose a country from the list below.

United Kingdom

Germany

France

The Netherlands

Belgium (FR)

Poland

Ukraine

Czech Republic

Slovak Republic

Hungary

Romania

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F.A.Q

Here you will find a summary of the more commonly asked questions in the monitor world.

If you would like to receive more detailed information on a specific subject, we recommend the glossary and worth knowing sections of the iiyama website. Alternatively you can email us directly.

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WIndows 8 and iiyama monitors

All you want to know about iiyama monitors working with Windows 8/10

Are iiyama monitors ready for Windows 8/10?

All iiyama desktop monitors, touch screens and LFD's are compatible with Windows 8/10 operating system.

Which iiyama touch monitors work with Windows 8/10?

  • Windows 8 certified: ProLite T2253MTS, T2336MSC, T2735MSC
  • Windows 8/10 not certified, but supports Windows 8/10: iiyama’s range of P-Cap touch monitors with edge to edge glass work well: 15”, 15,6”, 17”,  19”, 21,5”, 32”, 42'', 46'', 55'' (ProLite TxxMC / TxxMSC models)
  • Does not support Windows 8/10 Charms sidebar function; Touch and gestures work: The ProLite T2250MTS / T2252MTS / T2451MTS / T2452MTS, LFD Touch.

For Windows 8/10 it’s mandatory that the slide function works from the outside area to make the Windows sidebars visible.