General European warranty Conditions
The standard European warranty period is three (3) years, (CCTV Products two (2) Years), from the date of sale to the first end user as a new device An end user is exclusively a person who acquires the product for their own use and not for the purposes of commercial resale. The warranty period for accessories, such as remote controls, is one (1) year from date of purchase. The warranty claim entitles the user to a repair, the replacement of defective parts or an exchange of the product for a product of equal quality without charging labor or material costs. The performance of warranty claims shall cause neither an extension nor a restart of the warranty period. The cost and handling for the warranty process will be covered by iiyama, unless a No Defect Found is detected. In this case iiyama reserves the right to raise any relevant charges to the customer.
Warranty cover by Product Group
iiyama provides the following standard warranty cover for each product group.
|Product Group ||Product Description ||Warranty |
|Desktop monitors ||Desktop monitors 17"~ 43" ||3 years Onsite |
|Touchscreen monitor ||Touchscreens monitor up to 32 inch ||3 years Onsite |
|CCTV ||CCTV Monitors (C1911S-x) ||2 years Onsite |
|LFD ||Large Format Display 42" and bigger |
3 years standard warranty
|Desk stands ||DSxxxx series ||5 years Return to Base |
|Mounting devices (electric) ||MDxxxx series ||5 years Return to Base |
|Other devices ||Parts like remote control, etc. ||1 year Return to Base |
If you have a defect within 8 days of purchase (called DOA period) check your local Website or contact your Dealer/Supplier. For devices that are already in use longer than 8 days and within the warranty period we offer an extended on-site service. Your defective monitor will be picked up at the registered address during the warranty. Next, we provide, depending on the type of monitor, service on one of the following ways: You will receive immediately after taking your defective monitor a replacement, which you can keep. The replacement monitor remains your property. In exceptional cases and at most of the touch screen monitors and Large Format Display the defective unit will be repaired by our service and delivered usually within 8days to you back. Iiyama reserves the rights to repair your monitor in our own workshop or over an authorized Service Partner.
How to request an RMA in regions Middle-East, Turkey, Greece, Balkans, Israel, East-West Africa
Gather the following information:
• Proof of purchase
• Product serial number
• Clear failure description
Your IIYAMA product must have been purchased from an authorized IIYAMA reseller or distribution partner in order to be eligible for warranty coverage. Warranty is for the original purchaser only and is not transferable. Original proof of purchase is required to receive warranty service.
Note: Without proof of purchase, you might not be eligible for complimentary support
An iiyama local RMA service representative will perform a hardware check to determine if your device is defective and if an RMA is needed. If an RMA is issued, securely package your product with your name, address, phone number, and hand the product to the local RMA service presentative. Customers or local RMA service representative must pay for the cost of shipping the defective product.
iiyama does not offer any onsite or next business day replacement warranty for the above mentioned regions.
Warranty cover by Country and Contact Details
iiyama international support a product purchased and installed in Europe Mainland and Nordics.
In case of a defect, please call your local support hotline or use our online service form
|Austria||+49 (0)8165- 98 04 450|
|Belarus||+375 17 319 99 09|
+375 29 312 64 85
|Belgium ||+32 078 353037|
+33 (0)97 999 0399 (français)
|Bulgaria||+49 1805 44 92 62, +359 2 979 99 35|
|Czech Republic||+420 596 253 677|
|France||+33 097 999 0399|
|Germany||+49 (0)8165- 98 04 450 (Festnetzpreis 14ct/min, Mobilfunkpreise max 42ct/min)|
|Great Britain||+44 1926 819 189|
|Italy||+49 1805 44 92 62|
|Luxemburg||+31 499 750 280|
|Netherlands||+31 900 666 4867|
|Poland||+48 717 151 857|
|Russia, Kaliningrad||+7 4012 631 061|
|Russia||+7 495 953 1157|
|Slovak Republic||+420 596 253 677, +420 596 253 670|
|Switzerland||+49 (0)8165- 98 04 450|
|Ukraine||+380 44 489 3888, +380 44 483 0389, +380 44 483 8653|
|other EC Countries* excl. Balearic, Canary islands , or other islands||+49 (0)8165- 98 04 450 *covered languages : English, German , Italian, Spanish, French|
For further details please check your local iiyama website or contact your dealer.
Drivers, user manuals and data sheets
For drivers, user manuals and specifications relating to current products, please visit the individual model within the product section of the iiyama website. For discontinued products, please enter the model number into the iiyama service tool on the left.
N.B. Windows NT 4.0 does not require drivers to recognise an iiyama product. Many graphic cards offer additional software for that purpose. If drivers/programs of this type are not available, standard VESA drivers can be used.
Download your drivers
Driver files for all iiyama products, both new and old are contained within the one file.
We recommend that you use the standard functionality of the graphics card driver. Nvidia, ATI / AMD and Intel chipsets support many standard features of the Pivot.
Here you can download the test picture
Drivers for touchscreens
Please check the download tab available within a specific product.
iiyama teamviewer support
Environmental protection is a priority for the conservation of precious natural resources and the continued health of our planet and all species. iiyama recognizes its importance as a global company and is continually striving to reduce the environmental impact of the work it does and the products it creates.
It all begins here. Reducing the environmental impact of our products starts with the product design phase. Design dictates the quantity of raw materials, type and recylability of materials, energy consumption required for manufacturing and use, and the ease of recycling. Our decision to eliminate Cathode Ray Tube (CRT) displays makes our product line much more environmentally friendly. Our LCD displays eliminate more than one kilo of lead, consume up to 80% less energy in sleep mode, and weigh half as much as their CRT predecessors.
iiyama's approach to recycling encompassing a product's entire lifecycle and includes extensive take-back programs that enable consumers and businesses to dispose of used monitors in an environmentally friendly manner.
For more details regarding recycling please chose a country from the list below.
Here you will find a summary of the more commonly asked questions in the monitor world.
If you would like to receive more detailed information on a specific subject, we recommend the glossary and worth knowing sections of the iiyama website. Alternatively you can email us directly.
AMD FreeSync™ technology is comparable with NVidia G-Sync technology, the main difference is that FreeSync™ is supported through the DisplayPort 1.2a standard where G-Sync requires special hardware.The technology used is Adaptive VSync, when the frame rate drops during gameplay the monitor refresh rate will also go down to stay in sync with the graphics card. Putting an end to choppy gameplay, broken frames and delivering fluid artifact-free performance. To use the functionally it’s mandatory to have an AMD GPU graphics card which supports FreeSync™.
MAC-systems previously had a different graphics cards/connections, so they were not always compatible with all monitors. For the older Mac models, before Power Mac came on the market, you can order an adapter from iiyama. The newer Mac systems (PowerMac and newer) can always be used in combination with our monitors. However, some MAC’s use Apple own proprietry out put for connecting to Monitors. In these cases an additional adapter will be required. Please contact your iiyama dealer and provide information on the MAC system you are using so that iiyama can correctly advise which adapter you will need.
All iiyama monitors are Plug & Play. In a modern operating system Plug & Play (from Win98 SR2) is not necessary to install a monitor driver, as the most relevant information has been automatically exchanged between your system and the iiyama Plug & Play monitor. The driver contains the color profile of your monitor, it can be installed on Windows operating systems, which can increase colour performance if used.
Almost all iiyama monitors meet TCO '03 and TCO 5.0 or 6.0 standard, which means that the monitors meet the toughest requirements in the field of radiation, ergonomics, environment and health.
The brightness of a monitor is measured in cd/m². Our LCD monitors have a brightness above 250 cd/m². This is especially useful when viewing moving images and playing games.
This is the digital connection to an LCD monitor or graphics card. With a DVI connection the picture quality is always perfect. There are two different connections. The DVI-D connector is a digital only connection and DVI-I (also known as DVI-A) lead can be either digital or analog signal (with analogue control a cable with a 15 pin VGA connector is connected on the computer).
This is the digital connection to an LCD monitor or graphics card. With a HDMI connection the picture quality is always perfect. Sound is also transmitted through the HDMI cable, but please check with computer and laptop manufacturers to ensure that the HDMI ports used can carry sound. The signal from HDMI is compatible with DVI-D (without sound).
It is possible to play games or watch DVD on LCD monitors when connects to a Console or PC System. The response time is an LCD screens ability to turn a pixel on then completely off. This time is measured in mile seconds, which varies from one LCD monitor, currently the fastest is 1ms. Our LCD monitors are now all a response time between 1 and 5 ms and therefore all are suitable for playing games and watching movies.
There are three technologies used in the production of LCD Screens, these are:
- Twisted Nematic (TN) – TN Panels use an LCD Technology whereby the LCD Elements twist and untwist when a voltage is applied, which controls the level of light passing through the pixel. This is the most common LCD technology on the market, and benefits from high response times and can acheive 72% of the colours in the NTSC Colour Light Spectrum.
- In Plane Switching (IPS) – IPS Panels use an LCD Technology whereby a pixel shifts alignment when a voltage is applied. IPS offers good response times and can achieve a degree of high colour accuracy, making it suitable in some Graphics Applications, and also offers enhanced viewing angles.
- Vertical Alignment (VA) – VA Panels are similar to IPS, but when to voltage is applied to the pixel , it creates a near perfect black scren. VA tends to offer much higher contrast ratios and colour accuracy (100% + of the NTSC Colour Gamut) and is often used for Photographic and Graphics applications.
Yes, iiyama provides monitors with protective glass. See this page for more information.
An LCD monitor is made up of millions of pixels (picture elements). A pixel defect occurs when a pixel (in red, green or blue) stays lit or ceases to function. In practice, a defective pixel is barely visible to the naked eye. It in no way impedes the functionality of the monitor. Despite our efforts to perfect production of LCD monitors, no manufacturer shall guarantee that all of its LCD panels will be free from pixel defects. Iiyama will however exchange or repair a LCD monitor if there are lot more pixels than acceptable. See our pixel policy for warranty conditions.
Or use our search tool, or contact iiyama and talk to one of our sales respresntitives.
The monitor is detected as television by the computer. By changing the overscan you can make the picture full screen. Below is a guide for recent, ATI based videocards.
Right click on an empty part of the desktop and click on
'Catalyst(TM) Control Center'.
Select in the left top menu the option 'Desktops & Displays'.
Select the black triangle of the screen (in the botton of the window) and click on 'Configure'.
Now set, on the tab 'Scaling options', the slider to 0% (Overscan).
This is a standard size (VESA 100mm or 200mm) through which you can easely mount your monitor. Almost all LCD monitors and LCD-TV's have mounting holes according to this standard.
The IP code (International Protection Marking) classifies and rates the degree of protection provided against intrusion (body parts such as hands and fingers), dust, accidental contact and water.
IPX1 means that the monitor is protected to vertically falling water drops. IPX3 means that the monitor is protected to water sprays at any angle up to 60° vertical. IPX4 means that the monitor is protected to water splashes against the enclosure from any direction. IP54 means that the monitor will operate in dusty conditions, and will resist splashing water. IP65 means the monitor is completely dust tight and will resist water jets.
How to clean your monitor screen during COVID-19
In order to reduce the risk of infection and to protect the users and customers of our monitors against a possible COVID-19 transmission, we have compiled the following guideline to help you to sanitize our monitors in a proper way.
The below guidelines apply to all iiyama monitors and touchscreens EXCEPT FOR the optical touchscreens: T2252MTS-xxx , T2452MTS-xx, T2253MTS-xxx and T2453MTS-xx. For advise on cleaning iiyama optical touchscreen, please click here.
• Wash your hands using soap or an sanitiser with at least 60% of alcohol.
• If possible, wear a mouth mask to reduce the risk of possible transmission.
• Always wear disposable synthetic gloves while cleaning.
• If possible, turn off and unplug your device
• Use one of the following ECDC approved solution for environmental cleaning in non-healthcare facilities (e.g. rooms, public offices, transports, schools, etc.): ○ Isopropanol (a.k.a. isopropyl alcohol), 70% solution
○ Ethanol, 70% solution
• Use a clean non-abrasive cloth, for example in microfiber.
• Use the cleaning solution to dampen the cloth. Never spray the cleaning solution directly on the device.
• Wipe the screen gently and in small circles avoiding pressure.
• Make sure the glass and screen are completely dry before using the device again.
• Remove and discard the synthetic gloves after each cleaning and wash your hands in the same way as you have done it before the cleaning process.
• Avoid using the following products as they may cause discoloration on the monitor: ○ Ammonia
○ chlorine-based products (e.g. bleach)
○ Peroxides (including hydrogen peroxide)
○ Paint thinners, benzene, methyl chloride, toluene
wWindows 8/10 and iiyama monitors
All you want to know about iiyama monitors working with Windows 8/10
Are iiyama monitors ready for Windows 8/10?
All iiyama desktop monitors, touch screens and LFD's are compatible with Windows 8/10 operating system.