If you are unable to set the native resolution with the maximum refresh rate on your monitor, try the following troubleshooting steps:

1. Ensure you are using a cable that supports both the native resolution and the desired refresh rate.
2. Visit the product page on our website and check technical specification tab - Interfaces / Connectors / Controls section to see what resolution and refresh rate are supported under the signal input you have seleced (e.g. HDMI signal input does not always support the maxium refresh rate, please check the DisplayPort connection instead).
3. Check the settings and specifications of your PC / graphics card to see if they support the desired resolution or refresh rate.

To resolve the issue of your laptop not charging, please try the following steps:

1. Activate USB BC or disable USB standby mode in the monitor’s settings menu.
2. Update your PC’s BIOS/UEFI.

iiyama monitors with USB-C Dock capabilities can be recognized by an "N" in their model names, such as HSN or QSN. For example, XUB****HSN. You can also visit our product selector page and use the available filters.

To explore the features and benefits of a monitor with a USB-C dock, please watch the video below.

To extend the desktop via DP-out, enable the MST function in the screen settings. For detailed instructions, please refer to your user manual.

Yes, Adaptive Sync is compatible with AMD FreeSync and NVIDIA G-Sync.

MBR cannot be selected when FreeSync/AdaptiveSync is activated, because MBR can interfere with the FreeSync/Adaptive Sync technology as they have different methods of improving motion clarity. MBR reduces motion blur (response time), while Adaptive Sync/FreeSync addresses stuttering. We recommend activating Adaptive Sync/FreeSync on systems with fluctuating or unstable frame rates. MBR performs best on powerful systems that maintain a consistently high frame rate.

If your monitor is displaying a "No Signal" message, please check the following:

1. Ensure the cables are properly connected at both ends.
2. Select the correct signal input (HDMI/DP) or choose AUTO.

For guidance on selecting an input while the screen is in standby mode, please consult the user manual. On desktop monitors, common methods include pressing the INPUT, AUTO, or "2" buttons, or moving the joystick backward.

Yes, your iiyama monitor will work with your Apple Mac system. However, it depends on the signal input how to connect. Since Apple Mac systems from 2020 onwards only have Thunderbolt 3 (USB-C) ports for video output, you have two options:

1. Connect directly to the USB-C signal input on your iiyama monitor.
2. In case your monitor only has HDMI or Displayport, you will need a Mac-compatible dongle that supports one of the video inputs available. Apple offers a USB-C Digital AV Multiport Adapter (MW5M3AM) that can be used for this purpose.
3. If your iiyama monitor has touchscreen capabilities, please refer to the user manual to verify touch functionality compatibility with your Mac system.

To resolve the issue of a blinking picture, please follow these steps:

1. Inspect the Signal Cable.
Ensure the signal cable is securely connected at both ends and free from any physical damage. Avoid any sharp bends or squishing of the cable.
2. Use a Shorter Cable.
If possible, use a cable shorter than 3 meters and connect the monitor directly to a wall power socket, avoiding the use of adapters.
3. Disable FreeSync/Adaptive Sync. 
For desktop or gaming monitors, try disabling FreeSync or Adaptive Sync in the monitor's settings menu.