Stanowisko i Obowiązki

• - Be the first point of contact for German-speaking customers via email, phone, and chat. 
• - Support customers with product questions, setup guidance, usage support, and first-line troubleshooting.
• - Help identify issues and determine the right next step—whether that is advice, repair, replacement, or escalation.
• - Coordinate with service partners to manage warranty, repair, and case follow-up activities smoothly and professionally.
• - Record and maintain accurate customer and case information in CRM and other internal systems.
• - Monitor open cases, keep customers informed, and make sure issues are resolved in a timely and customer-friendly way. 
• - Work closely with internal teams to improve processes, documentation, and the overall customer experience.
• - Continuously build your knowledge of iiyama’s products and use internal documentation and knowledge resources to provide reliable support. 

Umiejętności i Kwalifikacje

• 
  
  • - Fluent German and strong English and Polish for day-to-day office collaboration. 
  • - At least 1 year of experience in customer service, customer support, contact centre, or a similar customer-facing role.
  • - Confidence working with MS Office 365 and customer-related systems such as CRM or ticketing tools.
  • - Strong communication skills and the ability to explain information clearly, calmly, and professionally.
  • - A customer-first mindset with empathy, ownership, accuracy, and attention to detail.
  • - Ability to commute and work from the Wrocław office as required (hybrid model with 3–4 days per week in-office, depending on location).

• 
  Nice to have: 

  • - Experience in technical support, after-sales support, warranty/RMA processes, or service coordination.
  • - Experience in electronics, IT, or product-based customer support.
  • - Familiarity with systems such as Microsoft Dynamics 365, ERP tools, or knowledge-base platforms.
  • - Higher education is welcome, but we also value relevant experience and a strong service mindset.

Co oferujemy?

• - Salary range: 7,400.00 – 8,300.00 PLN gross per month, depending on experience and qualifications.
• - A role in an international organization with an established global position and a friendly, professional team.
• - The opportunity to grow your career in customer care, product knowledge, and customer communication.
• - Learning & development opportunities to help you build your skills and confidence. 
• - Wellbeing support and access to mental health resources through OpenUp.
• - Private medical care package.
• - Multisport benefit package.
• - Annual company incentive trips.