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Standard Warranty

Standard LiMited Warranty (U.S.A. only)

This VisionMaster color monitor is warranted by IIYAMA North America (INA) to be free from defects in material and workmanship for the period specified in the below chart from the date of purchase. "Defects in material and workmanship" are defined as any condition which limits the product's performance such that its operation is not within the published specifications enclosed with this warranty statement.

During the warranty period, and upon proof of purchase, this product will be repaired or replaced, at our option, without charge for either parts or labor,provided the purchaser adheres to certain return authorization procedures and guidelines. This limited warranty does not cover damage occurring after you purchase the monitor in shipping or in storage or that caused by abuse, accident, disaster, misuse, mishandling, mispackaging or shipping, improper, installation, unauthorized repair or modification, or failure to follow the manufacturer's instruction with respect to the proper handling, operation, installation, service and maintenance of the monitor.NEVER open the monitor cabinet. Do not open the monitor housing under any circumstances. By opening the monitor housing you will expose yourself to high voltage and possible severe electrical shocks and void all warranties.

Product Warranty Period
CRT monitors 3 years
(parts/labor after purchased date)
LCD monitors 3 years
(parts/labor after purchased date)
Refurbished /discontinued 90 days
after purchased date

Return Authorization
A Return Authorization Number(RMA#) must be obtained from Iiyama North America prior to returning the unit.Please call us for a Return Authorization Number.  

Shipping Costs
The purchaser shall bear all shipping, packing and insurance costs to the INA Authorized Repair Center.INA will pay for return freight and insurance to customer. Warranty repair product may be returned in any suitable packaging. Product returned under DOA must be in orginal packaging and contain all accessories. A minimum of $30.00 will be charged on any product that is not received in the original package unless otherwise authorized.

Warranty Repair Period
After repair, the product is warranted for 60 days or for the period remaining on the original warranty, whichever is greater

Dead-On-Arrival (DOA) Policy
INA DOA policy is part of this limited warranty. If this product experiences a major failure within 30 days of the purchase date, INA will replace the defective unit immediately if a replacement product is available in inventory. INA will pay freight both ways on any product classified as DOA. A "major failure" is defined as any condition which contributes to the product's inability to produce a display on the CRT when the monitor is interfaced to a compatible graphic controller. All products described as DOA will be checked upon receipt. A minimum of $35.00 set-up fee may be charged for any product described as DOA that is not received in that condition.DOA products may be returned for credit if written authorization is provided by an Officer of Iiyama North America.

Warranty Exclusions
Due to the nature of the DiamondtronTM NF CRT, in rare cases, a misalignment of the aperture grille may happen by the shock or vibration caused during transportation. If a black vertical line appears on the screen, apply a light shock to the side of the monitor with your hand. If the problem persists, follow theprocedure below.

Display a full white picture and inspect the problem area.
Display a high-white picture that covers the problem area to shoot a strong electron beam. Leave itfor a while, until the problem disappears.

Recycle or Disposal Information
If you have any questions about recycle or disposal of your monitor, please call Customer Service 215-470-1603.

Display monitors contain harmful substances. Therefore, users of the display monitor have duties to recycle their monitors.

Warranty Registration (U.S.A only)
Please complete the warranty registration card enclosed with the monitor or fill out and submit the form below. We recommend that you complete the card and mail it back to us. However, return of this form is voluntary and failure to do so does not affect this standard warranty coverage as long as proof of purchase is provided.
Call 215-470-1603.

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Customer Service

If you have questions or comments, feel free to contact iiyama customer service by phone or e-mail. Just call 215-470-1603, e-mail to joebev@speakeasy.net or contact your nearest Sales person.
 

General Manager Joe Bevivino Warminster, PA
Phone: 215-470-1603
E-mail: joebev@speakeasy.net

 

Direct advantage

Throughout the world, the universal word for dazzling clarity, blazing color and precision perfomance is iiyama, the makers of award winning CRT and LCD technologies. Consistent quality, innovation and value are just a few reasons why our full line of monitors and projectors for home use to high-end graphics, gaming and engeneering has made iiyama products international best-sellers. However, it is our partners-direct sales programm, Direct Advantage, that has helped make our partners so successful.

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Downloads

Drivers, user manuals and data sheets

For drivers, user manuals and specifications relating to current products, please visit the individual model within the product section of the iiyama website. For discontinued products, please enter the model number into the iiyama service tool on the left.

N.B. Windows NT 4.0 does not require drivers to recognise an iiyama product. Many graphic cards offer additional software for that purpose. If drivers/programs of this type are not available, standard VESA drivers can be used.

Download your drivers

Driver files for all iiyama products, both new and old are contained within the one file.

Download

soft OSM

We recommend that you use the standard functionality of the graphics card driver. Nvidia, ATI / AMD and Intel chipsets support many standard features of the Pivot.

Test software

Here you can download the test picture

Download

Drivers for touchscreens

Please check the download tab available within a specific product.

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Recycling

Environmental protection is a priority for the conservation of precious natural resources and the continued health of our planet and all species. iiyama recognizes its importance as a global company and is continually striving to reduce the environmental impact of the work it does and the products it creates.

Product design

It all begins here. Reducing the environmental impact of our products starts with the product design phase. Design dictates the quantity of raw materials, type and recylability of materials, energy consumption required for manufacturing and use, and the ease of recycling. Our decision to eliminate Cathode Ray Tube (CRT) displays makes our product line much more environmentally friendly. Our LCD displays eliminate more than one kilo of lead, consume up to 80% less energy in sleep mode, and weigh half as much as their CRT predecessors.

Recycling

iiyama's approach to recycling encompassing a product's entire lifecycle and includes extensive take-back programs that enable consumers and businesses to dispose of used monitors in an environmentally friendly manner.

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F.A.Q

Here you will find a summary of the more commonly asked questions in the monitor world.

If you would like to receive more detailed information on a specific subject, we recommend the glossary and worth knowing sections of the iiyama website. Alternatively you can email us directly.

You are here: F.A.Q.